Working with Microsoft Dynamics(TM) CRM 3.0
| 2006-04-12 00:00:00 | | 0 | Customer Relationship Management (CRM/e-CRM)
Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications#151;including Microsoft Office Outlook- and Microsoft SharePoint- Products and Technologies#151;this is the only book written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets#151;the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well as sample data and code samples on the Web.
User review
A good start
This is a good book when getting started with rolling out CRM. It has a lot of info on making system customizations that help in getting CRM to display exactly what you need. This book doesn't cover everything; so, it's not a be all end all. However, it's worth the money for the info it does cover. It's definitely not a book for end-users, this covers administrative tasks.
User review
The right guidance for CRM
Finally,,.a useful MS CRM book. Mike and Jim actually addressed the CRM issues that are important rather than just describing what CRM screens look like. Well written, understandable, useful examples. It's better than all the other MS CRM books I have looked at.
User review
Very Helpful
Very helpful book - Gives the reader a precise idea of what can be done/customized with that powerful software. I recommend it!
User review
Not Helpful
A worthless book for the most part. It's written to administrators, not the average user, so there is no help on actually using the software.
And if it's written to administrators, all it covers is the obvious that can easily be found in the documentation or discerned by the average IT pro.
So I'm not sure who this book is for.
User review
Worth the Investment!
I thought this was a great MS CRM book.
The book is well written, easy to follow and packed with useful info on how to get the most out of MS CRM.
It is definitely aimed at the CRM administrator rather than the end user.
Some programming knowledge would be useful for customization but for most of the book; administrator access and an interest in CRM would suffice.